Restaurant Support Agent

About the Role

Our restaurant partners need someone who makes using Naija Kitchn easier.

You will be responsible for responding to issues, solving problems and identifying patterns that can help us improve the overall restaurant experience.

What You Will Own Restaurant support requests. Troubleshooting. Issue resolution. Follow-up. Escalation. Documentation. Identifying recurring problems. Recommending product and process improvements. Helping restaurants get more value from the platform. What Success Looks Like Faster issue resolution. Higher restaurant satisfaction. Fewer repeated issues. Better documentation. Better support processes. How to Apply Submit your CV. Record a 3–5 minute Loom video answering the three questions below. Share the Loom link with your application. Loom Questions Please introduce yourself and briefly walk us through your background and relevant experience. A restaurant says the platform isn't working and threatens to stop using it. How would you handle the conversation? You notice that five different restaurants are reporting the same problem. What would you do beyond simply responding to each restaurant?