Hospitality Agent

About the Role

The Hospitality Agent is on the front line of the guest experience.

You will handle guest questions, requests and problems while making sure issues are resolved quickly and professionally.

What You Will Own Guest enquiries. Booking questions. Guest requests. Issue resolution. Follow-up. Escalation. Customer records. Identifying recurring complaints. Improving support processes. What Success Looks Like Fast response times. High issue-resolution rates. Fewer repeat complaints. Happy guests. Clear communication. Problems resolved rather than simply passed to someone else. How to Apply Submit your CV. Record a 3–5 minute Loom video answering the three questions below. Share the Loom link with your application. Loom Questions Please introduce yourself and briefly walk us through your background and relevant experience. A guest arrives and discovers that something important promised in the property listing is unavailable. How would you handle the situation? Tell us how you would handle an angry guest who has already contacted support twice without receiving a satisfactory resolution.