Customer Support & Sales

About the Role

This role sits between customer experience and revenue.

We are looking for someone who understands that good customer support isn't simply about answering questions. Every interaction is an opportunity to solve a problem, build trust and understand what the customer actually needs.

You will handle customer enquiries, qualify opportunities, follow up with prospects and identify situations where there is a genuine opportunity to sell.

The right person will be comfortable having commercial conversations without becoming overly aggressive or transactional. You should be able to listen, understand the problem and recommend the right solution.

What You Will Own Customer enquiries. Customer support. Lead qualification. Sales conversations. Lead follow-up. Closing opportunities. CRM management. Upselling and cross-selling. Customer retention. Performance tracking. What Success Looks Like Faster responses. Higher conversion. Better customer satisfaction. Strong follow-up. More revenue. Better customer retention. How to Apply Submit your CV. Record a 3–5 minute Loom video answering the three questions below. Share the Loom link with your application. Loom Questions Please introduce yourself and briefly walk us through your background and relevant experience. A customer contacts you with a problem, but you realise they may also need another product or service. How would you handle the interaction? Walk us through how you would turn a qualified lead into a customer without making the conversation feel overly sales-driven.